مرکز منطقه ای اطلاع رساني علوم و فناوري - Promoting service quality in tourist hotels: the role of HRM practices and service behavior

Title of article :

Promoting service quality in tourist hotels: the role of HRM practices and service behavior

Author/Authors :

Sheng-Hshiung Tsaur، نويسنده , , Y.-C.Yi-Chun Lin، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2004

Pages :

From page :

471

To page :

481

Keywords :

Tourist hotels , Service behavior , Service Quality , Human resource management practices

Journal title :

Tourism Management

Serial Year :

2004

Journal title :

Tourism Management

Record number :

196033

Link To Document :