مرکز منطقه ای اطلاع رساني علوم و فناوري - Development of a multiple-item scale for measuring customer satisfaction in travel agencies services

Title of article :

Development of a multiple-item scale for measuring customer satisfaction in travel agencies services

Author/Authors :

?ngel Mill?n، نويسنده , , ?gueda Esteban، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2004

Pages :

From page :

533

To page :

546

Keywords :

Satisfaction , scale , Competitive strategy , Travel agents

Journal title :

Tourism Management

Serial Year :

2004

Journal title :

Tourism Management

Record number :

196044

Link To Document :