مرکز منطقه ای اطلاع رساني علوم و فناوري - Determinants of response to customer e-mail enquiries to hotels: evidence from Austria

Title of article :

Determinants of response to customer e-mail enquiries to hotels: evidence from Austria

Author/Authors :

Kurt Matzler، نويسنده , , Harald Pechlaner، نويسنده , , Dagmar Abfalter، نويسنده , , Mirjam Wolf، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2005

Pages :

From page :

249

To page :

259

Keywords :

E-mail , Mystery guest , Response behaviour , INTERNET

Journal title :

Tourism Management

Serial Year :

2005

Journal title :

Tourism Management

Record number :

196103

Link To Document :