مرکز منطقه ای اطلاع رساني علوم و فناوري - The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector

Title of article :

The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector

Author/Authors :

Ignacio A. Rodriguez del Bosque، نويسنده , , Hector San Martin، نويسنده , , Jes?s Collado، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2006

Pages :

From page :

410

To page :

419

Keywords :

Expectations , Satisfaction , Travel agencies , Spain

Journal title :

Tourism Management

Serial Year :

2006

Journal title :

Tourism Management

Record number :

196228

Link To Document :