Title of article
Development and validation of the hospitality emotional labor scale
Author/Authors
Kay Hei-Lin Chu، نويسنده , , Suzanne K. Murrmann، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2006
Pages
11
From page
1181
To page
1191
Keywords
Emotional Labor , Service acting , Hospitality employee , Scale development , Emotive effort , Emotive dissonance , Hospitality emotional laborscale
Journal title
Tourism Management
Serial Year
2006
Journal title
Tourism Management
Record number
196304
Link To Document