مرکز منطقه ای اطلاع رساني علوم و فناوري - Development and validation of the hospitality emotional labor scale

Title of article :

Development and validation of the hospitality emotional labor scale

Author/Authors :

Kay Hei-Lin Chu، نويسنده , , Suzanne K. Murrmann، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2006

Pages :

From page :

1181

To page :

1191

Keywords :

Emotional Labor , Service acting , Hospitality employee , Scale development , Emotive effort , Emotive dissonance , Hospitality emotional laborscale

Journal title :

Tourism Management

Serial Year :

2006

Journal title :

Tourism Management

Record number :

196304

Link To Document :