مرکز منطقه ای اطلاع رساني علوم و فناوري - Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

Title of article :

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

Author/Authors :

Senga Briggs، نويسنده , , Jean Sutherland، نويسنده , , Siobhan Drummond، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2007

Pages :

From page :

1006

To page :

1019

Keywords :

Service Quality , service delivery , Customer expectations , Standards , Hotel service

Journal title :

Tourism Management

Serial Year :

2007

Journal title :

Tourism Management

Record number :

196461

Link To Document :