A 360 Degree Feedback Model for Performance Appraisal Based on Fuzzy AHP and TOPSIS

Performance appraisal (PA) which is a process used by the firms to evaluate their employees efficiency and productivity, was initially carried out by the supervisors. Recently authors consider PA as an evaluation process based on the opinion of different assessors such as superiors, peers, subordinates and the employees themselves. As assessors have different knowledge about the evaluated employee, their different opinions could be a more exact judgment. In addition, as the subjective and uncertain PA processes require linguistic terms, this study proposes a fuzzy hybrid multiple criteria decision making approach with combination of different assessors\ opinions, applying fuzzy AHP method for determining the weights of criteria and using TOPSIS technique for ranking employees in order to establish the human resources policy. Implementing this approach in a real case (an Iranian company in the field of electric power and energy industry) verifies the applicability of the proposed framework.