Title of article :
Knowledge engineering for an intelligent case-based system for help desk operations
Author/Authors :
Christine W. Chan، نويسنده , , Lin-Li Chen، نويسنده , , Liqiang Geng، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2000
Pages :
8
From page :
125
To page :
132
Keywords :
case-based reasoning , Help desk automation , Knowledge engineering
Journal title :
Expert Systems with Applications
Serial Year :
2000
Journal title :
Expert Systems with Applications
Record number :
197817
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=197817
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