Title of article
A multi-perspective knowledge-based system for customer service management
Author/Authors
C. F. Cheung، نويسنده , , W. B. Lee، نويسنده , , W. M. Wang، نويسنده , , K. F. Chu، نويسنده , , S. To، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2003
Pages
14
From page
457
To page
470
Keywords
Case-based reasoning , Customer service management , Performance measurement , Knowledge-based system , Business automation
Journal title
Expert Systems with Applications
Serial Year
2003
Journal title
Expert Systems with Applications
Record number
198004
Link To Document