Performance Indicators in a Service Supply Chain

Alongside the creation of any system and new trend in an organization, it’s necessary to measure the performance of this new system and in other words its effectiveness and efficiently in order to promote the conditions of organization through identifying in the improvement opportunities. In recent years, with respect to the rapid growth of service industries in the world, researchers have shifted their studies toward service supply chain, but a little research has been done in the field of performance measurement indicators in service supply chain so far. For this purpose, performance measurement indicators in service supply chain processes have been considered and then the indicators have been classified from the view of being input or output.