The Study of the Effect of Approaching Six Sigma in the Improvement of Issuing Process of Medical Expenses Policy at Day Insurance Company and Presenting Solutions and Suggestions (Case Study: Day Insurance Company, Tehran City)

Six Sigma is an aspect of business that provides high quality services to customers through errorless processes. Although Six Sigma has been widely applied by manufacturing organizations, utilizing this methodology to improve the service sector has recently drawn attention. Therefore, the present research studies the impacts of applying the approach in Day insurance company in Tehran. This is a descriptive-analytical research and was carried out using the survey method. The results indicated that there is a difference between the average amount and number of premiums and compensations regarding Day Companys health group insurance before and after implementation of the Six Sigma approach. In addition, the amount of compensations has been relatively increasing compared to before implanting this approach. Moreover considering customers feedbacks leads to more efficiency of the Six Sigma approach in Day Companys health group insurance.