Study of Relationship Among Personal Characteristics with Job Burnout and Personnel’s Deviant Behaviors

Abstract The purpose of this research is the study of relationship among personal characteristics with job burnout and deviant behaviors of personnel’s of National Iranian Gas Company’s (NIGC) first region in which statistical populationincludes 100 personnel’s of this company that is done in the year 1392. 80 personnel are considered as research sample according to Cochran Sampling Selection Table in order to run questionnaire. Research instruments include job burnout questionnaire (Measles and Jackson, 1981), Neo personal characteristics questionnaire (McCrea and Costa, 1985), a 60-question form and an 8- question deviant behaviors questionnaire (Bent and Robinson, 2000) which has adequate validity and stability. Data gathered from questionnaires are studied through Prison’s Correlation Coefficient Test and regression analysis, simultaneously. Results show that there is a significant relation among mental suffering with depersonalization, emotional exhaustion, individual failure and deviant behaviors (P < 0.01). In addition, there exist another significant relation between emotional exhaustion and deviant behaviors (P < 0.01). In addition, the results of regression analysis shows that mental suffering is the best factor for predicting deviant behavior and job burnout (P < 0.01).