Identification and Measurement of Key Success Factors in Sharing Knowledge from Employeesʹʹ Point of View in Mellat Bank Branches in Ahwaz City, Iran

Changes in procedures, organizational missions and structures and also in expert work force due to reasons like employeesʹ retirement, promotion to staff positions and also transfer to other units and departments, will lead to loss of a large amount of knowledge and experience which has been achieved over many years and with a lot of cost and other employees will be deprived of them. Factors which influence on knowledge sharing should be identified, evaluated and developed in order to be able to convert knowledge and experience into competitive advantage and sharing them. The present research deals with identification and measurement of key factors of success in sharing knowledge in Ahwaz city Mellat bank branches from employeesʹ point of view. Research methodology is descriptive-correlation. Respondents included 112 employees who worked in Mellat bank branches in Ahwaz city. They were selected by means of random sampling method. Measurement was carried out by means of a questionnaire with 50 questions on human, organizational and technical factors which were designed based on 5-point Likert scale. Apparent and content validity were used to investigate validity and reliability was tested by means of Chronbachʹs alpha (alpha=0.78). In inferential analysis section, structural equations modeling method was used to test the conceptual model of the research. SPSS 16 was used for data analysis. Research results showed that factors influencing on knowledge sharing can be analyzed in three categories, human, technical and organizational. Human factors included collaboration, responsibility, experience, and expertise, and organizational factors included organizational structure, organizational culture, managerial styles, organizational necessities and technical factors included technology of distribution and spread, network infrastructure, and storage technology (documentation). Finally, results showed that there is significant and positive relationship between human, organizational and technical factors and knowledge sharing among Mellat bank branches in Ahwaz.