Title of article :
Impact of ‘After Sales Service’ on ‘Consumer Buying Behavior’ in Sahiwal Pakistan
Author/Authors :
Saeed، Dr. Rashid نويسنده COMSATS Institute of Information Technology Sahiwal, Pakistan. , , Lodhi، Rab Nawaz نويسنده COMSATS Institute of Information Technology Sahiwal, Pakistan. , , Majid، Muhammad Bilal نويسنده COMSATS Institute of Information Technology Sahiwal, Pakistan. , , Rana، Muhammad Iqbal نويسنده COMSATS Institute of Information Technology Sahiwal, Pakistan. , , Mahmood، Dr. Zahid نويسنده Bahria University Islamabad, Pakistan. , , Ahmad، Dr. Moeed نويسنده Bahauddin Zakariya University Sub Campus Sahiwal, Pakistan. ,
Issue Information :
دوماهنامه با شماره پیاپی سال 2013
Pages :
8
From page :
555
To page :
562
Abstract :
The following study is conducted to know the factors which influence consumer buying behaviour in Automobile industry of Sahiwal Pakistan. Close ended questionnaire is used to collect the data from 150 respondents from the after sales services markets. Multiple regression analysis has been used to check the dependency of variables. Results shows that economic spare part have a strong impact on consumer buying behaviour while easy availability of spare part and easy availability of mechanic have also impact on consumer buying behaviour but the impact is low as compared to economic spare parts so we recommend that manufacturers and automobile importers should focus on how to lower the cost of spare part by doing this the gap between the desired decision and the actual decision of consumer can be filled.
Journal title :
Management and Administrative Sciences Review
Serial Year :
2013
Journal title :
Management and Administrative Sciences Review
Record number :
2048216
Link To Document :
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