Design of an Organizational Quality Performance Evaluation Model by Combining EFQM-SIX SIGMA

Current changes in the global economy and efforts by WHO in line with economic globalization and increasing competition, have believed both developed and developing countries that for the presence and survival in the global, regional and local markets, the competitiveness of their industries and organizations should be increased. Models for excellence of organizational performance and business excellence are used as a powerful tool for assessing the implementation of the different systems. The purpose of this research is to design a model to evaluate the performance of institutional quality by combining efficient EFQM and the SIX SIGMA models. For this purpose, at the first step, a conceptual model was developed, and then projects, which are obtained from process EFQM model and are used as input to the SIX SIGMA, were prioritized and for the selection of projects of model improvement, the supply chain improvement projects of Saipa was used. Finally, after designing the model and prioritize results, the project of improving the selection of suppliers based on merit, was placed at the first priority.