مرکز منطقه ای اطلاع رساني علوم و فناوري - Waiting: integrating social and psychological perspectives in operations management

Title of article :

Waiting: integrating social and psychological perspectives in operations management

Author/Authors :

Winter Nie، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1995

Pages :

From page :

611

To page :

629

Keywords :

Queue management , Customer satisfaction , Assimilation±contrast theory , Attribution theory , Perception of waiting , Stress management

Journal title :

OMEGA

Serial Year :

1995

Journal title :

OMEGA

Record number :

207239

Link To Document :