Title of article
Mathematical models of service
Author/Authors
Roland T. Rust، نويسنده , , Richard Metters، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1996
Pages
13
From page
427
To page
439
Keywords
Service , Customer retention , Service Quality , Return on quality (ROQ) , Customer satisfaction , Service productivity
Journal title
European Journal of Operational Research
Serial Year
1996
Journal title
European Journal of Operational Research
Record number
211694
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