Title of article
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center
Author/Authors
O. Zeynep Ak in، نويسنده , , Patrick T. Harker، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2003
Pages
20
From page
464
To page
483
Keywords
queueing , Resource sharing , Staff dimensioning , Call center design
Journal title
European Journal of Operational Research
Serial Year
2003
Journal title
European Journal of Operational Research
Record number
214492
Link To Document