مرکز منطقه ای اطلاع رساني علوم و فناوري - Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center

Title of article :

Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center

Author/Authors :

O. Zeynep Ak in، نويسنده , , Patrick T. Harker، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2003

Pages :

From page :

464

To page :

483

Keywords :

queueing , Resource sharing , Staff dimensioning , Call center design

Journal title :

European Journal of Operational Research

Serial Year :

2003

Journal title :

European Journal of Operational Research

Record number :

214492

Link To Document :