Title of article :
Customer satisfaction analysis: Identification of key drivers
Author/Authors :
W. Michael Conklin، نويسنده , , Ken Powaga، نويسنده , , Stan Lipovetsky، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2004
Pages :
9
From page :
819
To page :
827
Keywords :
Customer Satisfaction , Shapley value , Cooperative games , Kano theory , attributable risk
Journal title :
European Journal of Operational Research
Serial Year :
2004
Journal title :
European Journal of Operational Research
Record number :
214880
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=214880
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