Title of article :
Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services
Author/Authors :
Dyke، Thomas P. Van نويسنده , , Prybutok، Victor R. نويسنده , , Kappelman، Leon A. نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 1999
Abstract :
Epidemiology must surely hold the key to discovering the environmental eauses of asthma [1] but a clear explanation for the epidemic rise in asthma in developed countries over the last 30 years still eludes us. Certainly, changes in the prevalence of known risk factors appear to have played only a small part [2] and new aetiological hypotheses are needed.
Keywords :
quality control , Service Quality. , Service Operations , Management Information Systems
Journal title :
DECISION SCIENCES
Journal title :
DECISION SCIENCES