Expert system to evaluate English medium instruction in Korean Universities

Recently, many Universities in Korea have been encouraging English Medium Instruction (EMI) to cope up with globalization, but many problems have emerged. We use the Structural Equation Model (SME) to understand the causal relationship among potential factors on engineering student’s satisfaction on the EMI. In addition, we develop Customer Satisfaction Index (CSI) to estimate the student’s satisfaction about EMI, based on the proposed SEM. This satisfaction index is used to improve the currently employed EMI. In addition, we suggest some alternatives using the cluster analysis.