Author/Authors :
Osati، Mona نويسنده Industrial Engineering Group, Department of Industrial and Mechanical Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran , , Omidvari، Manouchehr نويسنده Industrial and Mechanical Engineering Faculty, Qazvin Branch, Islamic Azad University, Qazvin, Iran ,
Abstract :
Performance measurement in energy industry plays an important role on increasing the productivity. Electricity is also among the most essential components of energy in mega cities like Tehran. The lack of a good service in this city may result unpleasant consequences on most civilians who live in this city. This paper presents an empirical investigation to measure the performance of six major electricity contractors in city of Tehran, Iran. The study implements grey numbers to handle any uncertainty associated with numbers. The study has also adopted four main perspectives used in balanced scorecard as part of PROMETHEE method to rank different contractors.
