Author/Authors :
Mahbobi, Mohamad Kermanshah University of Medical Sciences, Kermanshah , Ojaghi, Shahnaze Kermanshah University of Medical Sciences, Kermanshah , Rezayi, Mansur Kermanshah University of Medical Sciences, Kermanshah , Khorasani, Elahe Isfahan University of Medical Sciences, Isfahan
Abstract :
Hospitals constitute the most important centers which accept people during disasters such as earthquakes, wars and flood. Hospitals have sophisticated organizations due to their direct contact with human health and diseases, therefore the level of service quality in such organizations is of utmost importance (1, 2). The critical conditions resulting from disasters pose great problems for hospitals. In order to enhance efficiency in critical conditions of disaster, hospitals need to have a pre-organized operational plan, lack of which will cause chaos and confusion at the time of crisis
