A New Group Data Envelopment Analysis Method for Ranking Design Requirements in Quality Function Deployment

Data envelopment analysis (DEA) is an objective method for priority determination of decision making units (DMUs) with the same multiple inputs and outputs. DEA is an eciency estimation technique, but it can be used for solving many problems of management such as rankig of DMUs. Many re- searchers have found similarity between DEA and MCDM techniques. One of the earliest techniques in MCDM is Quality Function Deployment (QFD) which is a team-based and disciplined approach to product design, engineering and production and provides in-depth evaluation of a product. The QFD team is responsible for assessing the relationships between costumer requirements (CRs) and design requirements (DRs) and the interrelationships between DRs. In practice, each member demonstrates signicantly dierent behavior from the others and generates different assessment results, leading to the QFD with uncertainty. In this paper data envelopment analysis is used to overcome this uncertainty. Each member's subjective assessment is taken into account directly and a new data envelopment analysis method in group situation is constructed which differs from multi-objective decision making models. Then, without using Charnes-Cooper transformation, the proposed model is transformed into a linear programing problem in a completely different manner. We will call the proposed model "Grouped-QFDEA".