• Title of article

    Valuing customers and loyalty: The rhetoric of customer focus versus the reality of alienation and exclusion of (de valued) customers

  • Author/Authors

    Boyce، نويسنده , , Gordon ، نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 2000
  • Pages
    41
  • From page
    649
  • To page
    689
  • Journal title
    Critical Perspectives on Accounting
  • Serial Year
    2000
  • Journal title
    Critical Perspectives on Accounting
  • Record number

    248007