Title of article :
The Satisfaction of Ischemic Heart Disease Patients With Nursing Care in Emergency Department
Author/Authors :
Mousavi, Masoumeh-Sadat Department of adult health - Faculty of Nursing and Midwifery - Isfahan University of Medical Sciences, Isfahan, Iran , Adib-Hajbaghery, Mohsen Trauma Nursing Research Center - Kashan University of Medical Sciences, Kashan, Iran , Azizi-Fini, Ismail Trauma Nursing Research Center - Kashan University of Medical Sciences, Kashan, Iran , Izadi-Avanji, Fatemeh-Sadat Trauma Nursing Research Center, Kashan University of Medical Sciences, Kashan, Iran
Abstract :
Background: Emergency department congestion is among the major barriers to receiving
nursing care for high-priority conditions, like ischemic heart disease. Therefore, it can affect
patients’ satisfaction with the quality of care. This study aimed to investigate satisfaction with
emergency care among patients with ischemic heart disease.
Methods: This cross-sectional study was conducted on 600 randomly-selected patients with
ischemic heart disease who were admitted to the emergency department of Shahid Beheshti
Hospital in Kashan City, Iran, from April to October 2017. The required data were collected,
applying the Patient Satisfaction Instrument (PSI). The obtained data were analyzed using
descriptive and analytical statistics, including Independent Samples t-test, Analysis of Variance
(ANOVA), Multivariate Regression, and Pearson’s correlation analysis in SPSS software.
Results: In total, 50.7%( 304) of the studied patients were male. The Mean±SD score of patient
satisfaction with nursing care was 71.90±14.76. The highest and lowest scores of patient
satisfaction were related to technical-professional care (4.40±1.09) and patient education
(3.17±0.74) subscales, respectively. Patient satisfaction was significantly correlated with
previous experience of hospitalization and educational level (P=0.03). Pearson’s correlation
analysis results suggested a positive and significant correlation between age and satisfaction
(P<0.01; r=0.310).
Conclusion: In this study, patient satisfaction of technical-professional care was at an acceptable
level; however, it was low on the subscale of patient education. Nevertheless, nursing managers
should create conditions to promote patient education for more patient satisfaction. Additionally,
devoting more time for patient education is required by nurses.
Keywords :
Emergency department , Nursing care , Ischemic heart disease , Patient satisfaction
Journal title :
Journal of Client-Centered Nursing Care