Measuring the satisfaction of tourists from tourist residences of Gilan province in Iran using the HOLSAT model

Today, one of the methods of assessing the efficiency of services and facilities in one area is to evaluate the views of the users and users of this service. The high quality of tourism services is a destination, the satisfaction of tourists, and ultimately leads to the growth of a destination's tourism. Hence, identifying the real level of service quality offered to tourists will be the first step to increase their satisfaction and thus sustainable development of the tourism economy. For this purpose, and according to the importance of research, the purpose of this study is measuring the satisfaction of tourists from tourist residences of Gilan province in Iran using the HOLSAT model. A survey population of tourists are those who spend their leisure time in a period of six months in order to familiarize visited Eco-tourism resorts. Sample size of 351 people is circular canvas that have been selected by simple random sampling. The results of this survey show that tourism product in the eco-tourism resorts and attractions to the Gilan province, including the environment, access to, facilitate, consumer spending and the image of the destination. The results show different views of satisfied tourists’ tourism product dimensions in the studied area is eco-tourism resorts and directly and significantly affect the satisfaction of tourists.