مرکز منطقه ای اطلاع رساني علوم و فناوري - Customer value , overall satisfaction, end-user loyalty, and market performance in detail intensive industries

Title of article :

Customer value , overall satisfaction, end-user loyalty, and market performance in detail intensive industries

Author/Authors :

Joseph M. Spiteri، نويسنده , , Paul A. Dion، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2004

Pages :

From page :

675

To page :

687

Keywords :

Customer value , Veterinary pharmaceuticals , Satisfaction , Ulaga– Eggert scale

Journal title :

Industrial Marketing Management

Serial Year :

2004

Journal title :

Industrial Marketing Management

Record number :

255201

Link To Document :