Title of article
A knowledge-enabled procedure for customer relationship management
Author/Authors
Yichen Lin، نويسنده , , Hwan-Yann Su، نويسنده , , Shihen Chien، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2006
Pages
11
From page
446
To page
456
Keywords
Knowledge management (KM) , E-Business , Customer Relationship Management (CRM)
Journal title
Industrial Marketing Management
Serial Year
2006
Journal title
Industrial Marketing Management
Record number
255331
Link To Document