Menyukat kecekapan Jabatan: Pendekatan Multikriteria

This paper discusses a methodfor measuring efficiency. The method was based on multi-criteria decision making. Index of efficiency bases on technique for order preference by similarity to ideal solution is suggested. The weights used for the efficiency index were obtained using eigenvector of covariance matrix in order to incorporate the correlation between criteria. Data were collected from eighty Local Authorities in Peninsular Malaysia were used as illustration for the construction of efficiency index.