Title of article :
A Study on Customer Interface Satisfaction by using TAM and SERVQUALDimension on the Use of Technology Job Search Website in Malaysia:A Case Study
Author/Authors :
Mohtar, Shahimi Universiti Utara Malaysia - School of Technology Management and Logistics, College of Business, Malaysia , Hassan, Mohammad Ghozali Universiti Utara Malaysia - School of Technology Management and Logistics, College of Business, Malaysia , Hasnan, Norlena Universiti Utara Malaysia - School of Technology Management and Logistics, College of Business, Malaysia
Abstract :
Nowadays, many companies have been using their websites to share jobopportunities with job seekers. This paper aims to provide further explanationabout the customer interface satisfaction on the use of job search website inMalaysiausing technology acceptance model (TAM) and service quality(SERVQUAL) in the case of Universiti Utara Malaysia (UUM) students.Furthermore, the conceptual framework which the researcher attempts tooperate in this study includes TAM, SERVQUAL and Customer Satisfaction.More than 100 surveys in both questionnaires and online surveys weredistributed to UUM final year students who have used job search website. Theresult of this study revealed significant relationships between TAM,SERVQUAL and interface satisfactions of job search websites.
Keywords :
job search website , Malaysia , TAM , SERVQUAL , customerinterface satisfaction
Journal title :
International Journal of Business and Technopreneurship
Journal title :
International Journal of Business and Technopreneurship
