Achieving e-Business Excellence through Knowledge Management and Organizational Learning Capabilities: A Malaysian Perspective

E-business is recognized as a strategy that coordinates business processes across organizational boundaries effectively. Despite the values created by e-business, achieving and maintaining competitive advantage is not an easy task. This study draws on the organizational learning and knowledge management capability perspectives to identify six variables that influence e-business successful implementation. Based on the data collected from 110 firms in the Malaysian banking and financial service industry, our results demonstrate that technical expertise, training availability and knowledge management capability are factors that instigate successful e-business implementation. Nonetheless, there is insufficient empirical evidence to support a relationship between the knowledge level and e-business successful implementation. The findings enable firms to review their organizational capabilities and provide platforms as well as opportunities for more strategic managerial decision-making for e-business implementation.