PENGUKURAN PRESTASI PENSYARAH BERASASKAN METRIK : SATU KAJIAN KES

Staff evaluation is a complex and dynamic process based on organisational rule and may change from time to time. Effective monitoring is crucial for successful development of staff in the organisation. Staffing metrics provide insight into the quality of monitoring, informing the organisations about the performance of its own staff. A study of staff evaluation was conducted at the Faculty of Quantitatives Sciences, Universiti Utara Malaysia (UUM), to monitor staff performances in faculties based on metrics that will be a guideline to lead monitoring through five major issues: Self Improvement, Decision Making, Communicativeness, Teaching, and Research. Through questionnaires and interviews, the statistical analysis provided output in the context of how work culture among lecturers have been practised during the monitoring process. For this purpose, the delevoped Staff Evaluation and Monitoring Programme (StEMP) was modified to process the metrics value and visualise information, such as percentage of work done by lecturer by category. Then, the output could be used to support decision-making activities by the faculty. As a conclusion, this study explains how the metrics were used to assist the monitoring process and measure lecturers’ performance periodically.