SOFTWARE CERTIFICATION MODEL BASED ON PRODUCT QUALITY APPROACH

In this information age, most businesses are highly dependent on the availability of ICT services, especially in software application components. The interest in the acquisition of a high quality software has increased among various stakeholders. However, some pertaining problems are still being debated such as: (i) determining the quality of software product; (ii) defining mechanism for assessing software product quality; (iii) ensuring and offering software quality guarantee; and (iv) ensuring the continuous improvement of quality of software product. Users are concerned with the quality of software delivered and they expect the software to be in good quality and meet their prescribed standard. Therefore, a practical mechanism for assessment and certification is required to resolve these uncertainties. Findings from previous empirical study conducted in Malaysia agreed that with certification embedded and granted to the software might resolve the uncertainties and suspicion on the status and standing of software product. Based on survey and literature findings, main quality attributes have been identified which are crucial to the proposed certification framework. Two distinct models of certification are developed i.e. SCfM_prod and SPAC based on product and process quality approaches respectively. This paper focuses on software certification model based on product quality approach.