FACTORS THAT LEAD ORGANIZATIONS TO ACHIEVE BUSINESS EXCELLENCE

This research paper is an attempt to identify the main organizational practices which if adopted and implemented in the true spirit could be proved extremely effective in driving the organizations to achieve business excellence. Further, the impact of appraisal mechanism, role of quality assurance department, quality of infrastructure, managerial traits, and the profit orientation of organization on the organizational culture, organizational excellence, employees’ motivation, and business health of organization is studied. This study is focused on banking sector of Pakistan. A sample of 110 bank managers was taken from the city Lahore with a response rate of 73%. A structured questionnaire is developed comprised of twenty five organizational practices and five performance measure outcomes. Chi-Square test is used to measure association between organizational practices and performance measures. It is concluded that an organization can achieve business excellence, motivated employees, and satisfied customers by developing an effective appraisal mechanism, incorporating quality initiatives, and imbedding the managerial traits throughout the organization.