COMPARATIVE STUDY OF TQM PRINCIPLES APPLIED AT PUBLIC AND PRIVATE SECONDARY SCHOOLS IN PUNJAB, PAKISTAN

Total Quality Management (TQM) is being used in educational sector to enhance the quality of education. It is endless venture to fulfil the customer needs through zero defect and continual improvement at work. In Pakistan, public and private sectors are working to impart secondary education. Generally, both sector schools are applying TQM principles to impart quality education. The research highlights the comparison to evaluate application of TQM principles in both sectors. Sample of the study was consisted of 299 secondary school teachers. The instrument ‘TQMPI’ was developed by the researchers. Reliability coefficient was calculated as 0.84. Moreover, factor analysis was also carried out. For the evaluation of data, independent t-test was applied. Present studies revealed better applications of TQM principles at private sector than public sector thus resulting in enhanced quality product. The researchers recommended that Govt. of Pakistan should ensure the application of TQM principles at public sector schools.