AN EMPIRICAL INVESTIGATION OF THE EFFECTIVENESS OF ERP QUALITY: EVIDENCE FROM CORPORATE SECTOR OF PAKISTAN

The aim of this study was to find the impact of Enterprise Resource Planning (ERP) system on individual performance. D M theory of IS success with the integration of TAM model was used to measure the effectiveness of ERP system in Pakistani organizations. Survey research method was applied and structured questionnaires were used for the collection of quantitative data from 320 ERP end users. Data was analyzed through partial least square – structural equation modeling (PLS-SEM) technique. The results from the study were reported in various dimensions. Findings of the study suggested that performance of employees can be optimized through high quality of ERP usage. This study explained a vivid description of ERP armored organizations that how ERP system assures the performance and growth of their employees which ultimately increases the operational performance of the organization. The study also suggested many implications and future directions.