KNOWLEDGE QUALITY AND ORGANIZATIONAL PERFORMANCE: EVIDENCE FROM ERP-BASED ORGANIZATIONS IN PAKISTAN

This study fills the research gap by investigating the impact of Knowledge Quality from capabilities perspective i.e. Knowledge Infrastructure Capabilities and Knowledge Process Capabilities on Organizational Performance with mediating role of Organizational Learning and Organizational Innovation. Purposive sampling technique has been adopted to gather data from 307 manufacturing and services ERP technology-based organizations of Pakistan. Responses have been gathered on a self-administered survey questionnaire. Partial Least Square Structural Equation Modeling technique (PLS-SEM) has been applied and SmartPLS 3 tool has been employed to test the measurement model and path models. Knowledge Management Capabilities, Organizational Learning and Organizational Innovation found to be strong predictors of Organizational Performance while partial mediation of Organizational Learning and Organizational Innovation have been observed. This study through development of conceptual framework provides an insight into the top-level management for the formulation of strategies and policies.