ICT IMPLEMENTATION CHALLENGES AND STRATEGIES FOR ODL INSTITUTIONS: The ZOU s National Centre Academic Staff Experiences

This study highlighted some of the major challenges that Zimbabwe Open University (ZOU) academic staff experiences in connection with Information Communication Technology (ICT) implementation. It employed a qualitative paradigm rooted in a case study research design focusing on ZOU Academic Staff at the selected Faculties. It purposively sampled 20 ZOU Academic Staff members comprising two Deans, six Chairpersons and 12 Programme Leaders. Seventeen managed to participate willingly by filling in the in-depth questionnaire. The study cited lack of literature as one of its limitations. Data were gathered and analyzed thematically. The study found out lack of training and expertise in ICT by ZOU Academic staff of the studied Faculties topping among ICT implementation challenges. The study concluded that training and development of personnel is a fundamental concept that keeps staff abreast with evolving technological changes. The study recommended the need for ZOU to mount regular academic staff focused training workshops that equip them with functional knowledge on computers and computer software applications. It also recommended the need for ZOU to carry out Faculty wide research in the same area using either quantitative or triangulation methodologies.