The Mediating Role of Job Satisfaction in the Relationship between Organizational Justice and Organizational Citizenship Behavior

Organizational citizenship behavior (OCB) over time has emerged as a topic of debate among scholars and practitioners. What constitutes or encourages such behaviors among employees, especially when they are neither recognized nor paid, is an utmost concern. This study conceptualizes and empirically tests that demonstration of citizenship behaviors is determined by the perceptions which employees hold about the justice in their organization. Furthermore, the relationship between justice perceptions and citizenship behaviors is mediated by the level of job satisfaction among employees. In order to test this hypothesis, this study employed a quantitative strategy and crosssectional survey method for the collection of data. Data was collected from 149 employees through a self-administered structured questionnaire. Data was collected from different organizations of different sectors mainly in Lahore. Findings revealed that positive perception of employees in relation to organizational justice was a significant antecedent to employees’ job satisfaction, which in turn mediated the relationship between justice perceptions and citizenship behaviors. These findings can be helpful for managers and organizational leaders to create justice in all aspects of organizational life. This study has also highlighted that job satisfaction is an important factor to promote citizenship sense through the inclusion of organizational justice. The variables selected for the model were few and it was beyond the scope of this research to incorporate all the factors. This study can improve academics’ understanding of the influence that organizational justice and job satisfaction might have on employees’ organizational citizenship behaviors in their jobs in the context of Pakistan.