E-Single Window Implementation: A Case of Jordan Customs Department

Electronic single window perceived as a contemporary solution in forefront of e-government initiatives. However, it involves many complex processes and challenges. The challenges facing electronic single window implementation are still underdeveloped in the current literature. This paper aims to provide understanding on the challenges of ESW implementation, and how overcome those challenges. This study adopts a qualitative case study approach of ESW project in Jordan Customs. The findings show that the challenges of ESW implementation in Jordan Customs are IT infrastructure, system integration, internet infrastructure, change resistance, computer skills, and legislative and regulatory issues.