Title of article :
Critical success factors for Vietnamese laboratories striving to implement quality management systems
Author/Authors :
Robinson, Cathy International Consulting Services - Louisiana State University Alexandria - Alexandria - Louisiana, United States , Johnson, James School of Health Sciences - Central Michigan University - Mount Pleasant - Michigan, United States , Yao, Katy Division of Global HIV and TB Program - Centers for Disease Control and Prevention - Atlanta - Georgia, United States , Bui, Hien Centers for Disease Control and Prevention- Hanoi, Vietnam
Abstract :
Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.
Keywords :
reliability of patient results , critical success factors , medical laboratories implementing QMSs , laboratories earning ISO 15189 accreditation , quality management system helps laboratories improve quality , accuracy
Journal title :
African Journal of Laboratory Medicine
