IDENTIFICATION AND ASSESSMENT OF IMPACT OF KNOWLEDGE MANAGEMENT BEST PRACTICES ON PROJECT MANAGEMENT CAPABILITY OF THE ORGANIZATIONS

This study has two broad objectives. First, explore and identify the knowledge management best practices (BPs) for one of the developing countries (Pakistan). Second, analyze the impact of the identified BPs on project management capability of the IT organizations in Pakistan and other countries (USA, Canada, UAE) to contrast the applicability of the BPs in different environments.The authors have employed a two-phased mixed-methods approach in this study. In the first phase, detailed qualitative interviews were conducted with IT project managers in Pakistan to identify the BPs for the identification, organization and sharing of knowledge of IT projects. In the second phase, the authors quantitatively analyzed impact of the identified BPs on organizational project management capability in Pakistan and other countries. The results show that adoption of the identified BPs can significantly improve organizational project management capability. Also, the BPs are applicable in different countries/environments. An inter-country validation of the identified KM best practices enhances the applicability of the results.