the effect of organizational justice and emotional intelligence on service quality through organizational citizenship behavior

quality public services have many choices in a competitive environment, therefore organizations need to pay attention to details in organizational dynamics such as organizational justice and emotional intelligence. this research method is a quantitative research using analytic observational design and a cross-sectional approach. the population in this study were employees of the makassar city polombek shipping polytechnic with a total sample of 75 people. the results showed that organizational justice had a positive but not significant effect on the quality of service through organizational citizenship behavior on the employees of the barombong shipping polytechnic makassar city and emotional intelligence had a positive but not significant effect on the quality of service through organizational citizenship behavior on the barombong shipping polytechnic employees in makassar makassar city.