Sustained Technical Support: Issue and Prospects for E-Learning in HEIs

e-Learning tools in HEIs are sophisticated therefore demand technical expertise for their effective use. The university constituents (teachers, students and administrators) are given e-training but this is not enough. Every e-learning system establishes a basic ‘infrastructure’ of computers, networks, communications and a technical department filled with ICT professionals to consistently maintain and upgrade the infrastructure, train the users and continuously provide technical support as and when required by them. Given the non-stop nature of technical support for e-learning, HEIs are facing issues in creating robust infrastructural facilities that are both competitive with the external environment and compatible with the internal user requirements. This article is a compendium of the touchy aspects in sustained technical support for e-learning in HEIs.