The Determination of Staff Approach for Provincial Directorate of Youth Services in Konya during the Transition Period in Total Quality Management

The objective of this study was to determine staff approach for Provincial Directorate of Youth Services in Konya during the transition period in total quality management. Data was collected by using the scale of 41 items developed by Alpullu in 2006. In this research total quality management was dealt in four different dimensions as leadership, staff’s developmentparticipation, relations with suppliers and customer-oriented organization, so the staff’s approaches to the subject were determined. Also, this one explains whether the participants’ viewpoints about total quality management differ by their genders, their ages, their duties in institution and their education levels. The results of statistical analyses showed that there was no significant difference between the sub-dimensions of total quality management and the staff’s gender, age and education levels in the provincial directorate. It was also found that there was a significant difference between the staff’s duties in institution and the sub-dimension of relations with the suppliers.