• Title of article

    The Customer Expectations Analysis by Using SERVQUAL Method: An Implementation in a Research and Practice Hospital of a Medicine Faculty

  • Author/Authors

    BAYSAL, Mehmet Emin Selçuk Üniversitesi - Mühendislik-Mimarlık Fakültesi - Endüstri Mühendisliği Bölümü, Turkey , SARUCAN, Ahmet Selçuk Üniversitesi - Mühendislik-Mimarlık Fakültesi - Endüstri Mühendisliği Bölümü, Turkey , ORAN AVCI, Elif Selçuk Üniversitesi - Mühendislik-Mimarlık Fakültesi - Endüstri Mühendisliği Bölümü, Turkey

  • From page
    38
  • To page
    46
  • Abstract
    It is essential that the response of demand and expectations of customers in health care services given in a hospital. In this study, it is tried to measure patients (customers) satisfaction by using a model has been designed to determine the quality of service in a research and practice hospital in Konya. Servqual which is the common and efficient method in the way of measuring service quality is utilized. It is applied a questionarrie included 22 question in 5 dimensions at the 7 level of Likertscale.
  • Keywords
    Quality Improvement on Healthcare Services , Servqual , Healthcare Services Quality
  • Journal title
    Selcuk University Journal Of The Engineering, Science an‎d Technology
  • Journal title
    Selcuk University Journal Of The Engineering, Science an‎d Technology
  • Record number

    2688843

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=2688843