Psychological Features of Aggression of Service Sector Workers in the Conditions of a Pandemic

Aims The relevance of the issue under study is conditioned by functional changes in the sphere of both socio-economic functioning of the state and the psychological development of the population in particular. This review was aimed to study the psychoemotional state of the population of Ukraine in connection with changes in the social situation. Information Methods The systematic review was done in 2021 and used theoretical methods, namely analysis, synthesis, comparison. For the study, authors investigated articles authored by respected world scientists published since the beginning of the pandemic. As part of a larger ongoing study that monitored various aspects of mental health during the COVID-19 pandemic, data was collected online using the Amazon Mechanical Turk (MTurk) crowdsourcing platform. Findings The results of this study were demonstrated how destructive social changes were in the sustainable life of the population; in particular, there was a clear increase in the level of physical and verbal aggression, anger, and hostility. Emotional fluctuations affect both professional activity and interpersonal interaction, leading to negative consequences, so there was a need to maintain one’s psychological state. Conclusion The analysis of the theoretical basis of the study makes it possible to see the relationship between changes in the social situation and changes in the emotional sphere of the individual. The research materials will be useful for specialists in psychology, sociology, and political science since the presented materials provide an opportunity for further more detailed practical study of this issue and the development of methods for preventing negative states in crises.