Author/Authors :
jangi, majid isfahan university of medical sciences - health information technology research center, isfahan, iran , khajouei, reza kerman university of medical sciences - medical informatics research center, institute for future studies in health, kerman, iran , tara, mahmoud mashhad university of medical sciences - school of medicine - department of medical informatics, mashhad, iran , mazaheri habibi, mohammad reza varastegan institute for medical sciences - department of health information technology, mashhad, iran , kamel ghalibaf, azade mashhad university of medical sciences - school of medicine - department of medical informatics, mashhad, iran , zangouei, sara islamic azad university of mashhad, mashhad, iran , mostafavi, mostafa mashhad university of medical sciences - school of medicine - department of medical informatics, mashhad, iran
Abstract :
introduction: to improve the first step of the hospitalization procedure, appropriate interaction must be established between users and the admission, discharge, and transfer system. the aim of this study was to evaluate the usability of the adt system in some of selected iranian nonteaching hospitals. material and methods: this study was crosssectional research that has evaluated the usability of a selected adt system using the thinkaloud method by 11 medical record administrators. users were asked to follow the provided scenario, then share and elaborate on what they saw, thought about, did, felt, and decided during their interaction with the system. users feedbacks were collected and organized into four main categories for further processing. results: to evaluate the usability of an adt system, four routine scenario tasks were followed by users and only 45.45% of them could implement all tasks. overall, 36 independent problems were identified. all problems were related to the data entry categories that accounted for the largest share. the most important problems were related to the issues regarding date of birth field in this category which deals with the outpatient admission process. conclusion: the study of the usability testing method indicated that the adt subsystem of nonteaching hospital has many problems in interact with real users with the system. it showed that more than half of the users could not completely and successfully perform the entire realworld scenario tasks. furthermore, the most usability problems were found in data entry categories.
Keywords :
usability evaluation , think aloud , adt system , medical informatics , hospital information systems
