EFFECTS OF UNCERTAINTY FACTORS AND REFURBISHMENT PROJECTS PERFORMANCE IN RELATION TO LEADERSHIP QUALITY OF PROJECT MANAGERS

Refurbishment projects vary in scope of work compared to the new projects. The key features areunique, inherent with uncertainty factors, difficult to achieve high performance and filled with existingleadership quality of project manager issues. This research aims to establish the relationship betweenrefurbishment project uncertainty factors and refurbishment project performance in relation to thequality of leadership among project managers. The objective of this research is to measure the levelof uncertainty factors of building refurbishment projects, to determine the performance of buildingrefurbishment projects, to identify the leadership quality of refurbishment project managers and toanalyse the relationship between refurbishment project uncertainty factors and project performance inrelation to leadership quality of refurbishment project managers. The quantitative research methodwas adopted in this research and analysed using descriptive and correlation analysis via IBM SPSSversion 22, 130 questionnaires were distributed to the target group of Project Managers involved inbuilding refurbishment and registered with CIDB in the Klang Valley, Malaysia, with contract valuestarting from RM500,000. 35 responses were found to be suitable to form a database for analysis.The results conclude that there were significance relationships between the groups of variables in theconceptual framework, thus, contribute in managing uncertainties factors of building refurbishmentprojects through leadership qualities among project managers and for furthered research in this area.